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Small Industrial Businesses Lack Proper Service Coverage

016Timberespan Wood Products recently moved to a new location for expansion and further development.

Timberspan Wood Products is a specialty lumber mill in the Prince George area that specializes in Douglas Fir timbers. They have a total of 5 employees and produce custom timbers that are used all over the world. The have a global reach for their precise lumber.

He recently bought some new property about 400 m away from the currently property that he was renting. This was a large property in the BCR in Prince George. Basic services were on the road in front of him but not to the edge of the property (hydro, phone, etc).

For hydro he had to run his own poles from the road to the operation of his sawmill. So you bought and installed all the poles in consultation with a certified master electrician – no problem here.

Next he needed a phone line, since he is in a “cell dead zone” so no problem. He could not hang the phone lines on the hydro poles (that he owns) because Hydro and Telus do not allow this. So he buried the phone line all the way to his office, which was about 800m from the road.

The part which was really confusing next was internet. The phone section of Telus said the internet was a different department and the cost to bring cable or fibre down to the office was $25,000. They had to do it, even though he did everything else with certified contractors of BC Hydro and Telus. I guess internet was different. Researching the options of fibre ($25,000) and wireless ($10,000) they looked at the simple and easy cost of Galaxy Broadband Communications

“At first I tried to use a wireless hub and it did not work and I returned it the next day,” said Joe Cvenkel, President of Timberspan Wood Products. “Since we are in a low spot beside the river and in the BCR industrial region on the edge of the city limits the coverage for cell, and internet is not great. I also started using another satellite internet provider but it was slow and unable to handle my security cameras. We even had their top small business packages and it does not compare for consistency and quality.  When I would use it early in the morning and again late afternoon it barely operated. It was worse then dial up. For the same price with Galaxy I go a faster, more reliable internet that allows me to operate my business and sell Douglas Fir lumber throughout the world.”

www.timberspan.ca

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Posted by on 11:29 am. Filed under BC Economy, Business Advice, Business Profiles, Economic Development, Featured, Forest Industry, Prince George. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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